To use automatic card payments, check both the saved card and the automatic-charge setting.
- In the client area, open Billing, then Credit cards.
- Use Add New Credit Card to enter card details through the secure form. Review the saved card information after it is accepted.
- Find Auto charge credit cards. To permit automatic charges, select Yes, Charge automatically stored credit cards and click Save Changes.
- Review outstanding invoices and their payment method. If an invoice uses another payment method or the wrong card, contact billing with the invoice number to confirm how it will be paid.
- Check the invoice status after any payment. Avoid submitting another manual payment while a previous payment is still processing.
After changing a card, check whether overdue invoices are paid and any suspended service has been restored. Send billing the displayed error if payment fails; never send a full card number or security code in a ticket.
