Togglebox engineers staff live chat and support tickets 24 hours a day, seven days a week.
Cloud VPS
We support the host hardware, Togglebox network, client area, and standard features of control-panel licenses purchased through us. You manage your VM's operating system, updates, applications, and data.
App Hosting
We support the platform, supported runtimes, and container base images. You manage your application code. See the Statement of Support for the detailed scope of each service.
Help beyond the included scope
Quick-assist support includes up to 15 minutes of help per request for common software and configuration issues. Under standard semi-managed support, additional assistance may be billed at $15 per 15 minutes, as described in the Terms of Service. Ask what is included and what it will cost before requesting extended work.
For ongoing administration or proactive maintenance, contact us about managed support. To get help now, open a support ticket and include the affected service, symptoms, and any error messages.
For recovery work, describe the result you need: a complete disk rollback, a few files, or a working database. Agree on the work and any charge before extended administration begins. Include the service ID, exact error, and time with its timezone.