Togglebox Cloud Support

Togglebox cloud servers are considered semi-managed. The first 15 minutes of a support issue are complimentary. Additional Support after the first 15 minutes may be considered billable at $15/15 minutes. Hint: Most supported issues will be covered by the complimentary 15-minute support window.

What is Supported?

• Host Hardware
• The Togglebox network
• Stock provided OS templates
• Website Migrations to Togglebox servers (Admin access to source server is required)
• Issues within cPanel/WHM and DirectAdmin
• Issues within the cloud backend (OnApp)
• Basic server performance diagnostics
• Virtual Server creation
• DNS and rDNS Entries

What is NOT Supported?

• Maintenance on Custom Setups
• 3rd Party Software
• Coding Issues (Errors, Performance, etc)
• Networking issues outside of the Togglebox network
• General Server Maintenance and Upkeep